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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎05-13-2024 12:10 AM

HP Recommended
Product: officejet 8380
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

 i have problem with officejet 8380 scan : i can select only 1 side scan in scan properties.

The duouble side scanning is manual but i need to select two faces for enable it. 

I have tried on two different pc but problem is the same. 

1 month ago i don't have this problem the scanning properties show me one and two side on page scanning option. 

 

Thanks for replies, sorry for my english :-).

 

Thanks a lot. 

Category:
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8 REPLIES 8

‎05-13-2024 06:54 AM

HP Recommended

Hi,

change the resolution to 300 dpi or less.
Then you can scan manually on both sides again.

Kind Regards
Andr-1611

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‎05-13-2024 07:36 AM

HP Recommended

Thanks you for replay but double side Scan i Just manuale on this orinter.

The problem Is i cant select 2 side on scanner properties.

I see only one side option.

Ive tries on two different PC with same problem.

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‎05-13-2024 08:00 AM

HP Recommended

Hi,

  1. What is the exact name of your printer?
  2. What is the exact name of your scan app?

We are only talking about manual scanning here! The printer does not have a double-sided scanner!

 

 

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‎05-13-2024 09:13 AM

HP Recommended

The model Is 3830 and Is not duplex scanner. Duplex Is only manual i saw...

Thanks.

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‎05-13-2024 09:46 AM

HP Recommended

and pont 2) ?

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‎05-13-2024 11:18 PM

HP Recommended

As you know Is the standard ho app provider with drivers. So......

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‎05-14-2024 03:59 PM

HP Recommended

Install this software: https://support.hp.com/us-en/drivers/swdetails/hp-officejet-3830-all-in-one-printer-series/7172321/s...

 

This information is also important: https://support.hp.com/us-en/document/ish_2275901-2074064-16

 

I hope that helps you.

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

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‎05-19-2024 04:30 AM

HP Recommended

I reinstalled the software you indicated, even though it was the same one I already had installed. Reset the printer to factory settings. Tried it on both a Windows 10 and Windows 11 PC, and the problem is the same. I really can't believe it, it's like HP has limited the printer's features. Some time ago it was possible to select 2 sides in the scan properties and the software told you how to reposition the sheets after the first scan in order to create a single document, now it is possible to select only 1 side. I really hope it's not a prank by HP because they will surely lose a customer that way. However I haven't solved it, I invite others who have the same problem to report it. I read in other posts with printers similar to mine that after a firmware upgrade this function disappeared but I cannot and do not want to believe in such a move against the consumer. I am still asking for support. Thanks for your help.

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