your printe has beeen FAULTLESS FOR DECADES. Now. when I want to scan, it. is no longer an option.

[Bubby46]

HP. Desk jet F4180

[Rachel571]

Hi @Bubby46,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're having trouble with the scanning function on your HP Deskjet F4180 printer, which has been reliable until now. Here are a few steps you can try to resolve the issue:

Check the Connection: Ensure that your printer is properly connected to your computer either via USB or through your network if it supports it. A loose connection might prevent the scanning function.

Restart Devices: Sometimes, simply restarting both your printer and your computer can resolve temporary glitches that may be preventing the scanner from working.

Reinstall or Update Drivers: Outdated or corrupted printer drivers can cause the scanner not to work. Visit the HP website to download the latest drivers for your HP Deskjet F4180. Make sure to choose the drivers that correspond with your computer's operating system.

HP Scan Software: Check if the HP scanning software is installed on your computer. If not, you can download it from the HP website. This software often provides more functionality than the basic drivers.

Check for Errors: Look on the printer display for any error messages. If there are error codes, you can look them up in the printer's manual or on the HP website to find specific solutions.

HP Print and Scan Doctor: HP offers a tool called HP Print and Scan Doctor which can diagnose and resolve many printer issues. Download and run this tool to help fix scanning problems.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Bibby461]

Rachel,I am. so grateful for. your help. The computer and printer were properly connected, and I started them again,

but when it came to finding the right drive routine, I couldn't manaage. 

Can you possibly help me?  The printer is old and my mac is up to date. Sonoma 14.1 but the printer has been a gem all these years.

Thanks again for your hopeful help

Baqrbara

[Bibby461]

Rachell, now I am unable to print as well. It iis apparently off line. It worked a few days ago.

Thanks,b

[Rachel571]

Hi @Bubby46 ,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[Bibby461]

Unfortunately, it wasn't possible. The OS driver routines that my printer and Sonoma operating system don't match. My printer is very old.  Thanks for your help.