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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP 3055
Microsoft Windows 10 (32-bit)

After upgading to Win 10, I had the scan issue with "hp 3055 all in one". So here how I sloved the problem:

 

1.go to Devices and Printers, select one printer, and open the Print server properties Tab

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2.Disconnect the printer from USB, and then remove all HP drivers in the Drivers tab (also remove all hp printers devices before)

3.Restart the computer.

4.Add a local or network printer with manual settings from Devices and Printers. (click "The printer I want isn't listed")

5.Choose a printer port - use an existing port: DOT4_001 (HP Print Device)

6.Install the printer driver - HP - HP LaserJet 3055 PCL5

7.Connect the printer via USB.

8.Now you can use scan option on HP 3055 in Windows 10 via "Windows Fax and Scan" and via "Scan" app.

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3 REPLIES 3
HP Recommended

How do i use the scan in the LAN?

HP Recommended

If it has tried with me functioned only the printer, however is not a matter scanning

HP Recommended

Try this:

 

when the printer installs as HP Universal PCL6 Printer or HP LaserJet 3055 UPD PCL6, go to Printer Setting and in Advanced tab click New driver. Find the HP LaserJet 3055 PLC6 Class Driver ( possibly, clicking first on Windows Update button) and select it as the default for this printer. (Between this and the next step I deleted every other HP printer and UPD driver from Print Server, but I dont' know, if it is actually necessary).

 

Go to Device menager and under Printers check the printer type. If it's still showing as UPD one, update the drivers accordingly, to the above PCL6 Class Driver.

 

After this, you should have these entries in Device menager:

a HP Printer entry under IEEE 1284.4 compatible printer

a HP LaserJer 3055 PLC6 Class Printer under Printers

Under USB Controllers there should be HP EWS 3055 and HP LaserJet 3055 entries.

 

The missing scanner should be hiding as a HP PNP EWS Null under System Devices. Update its drivers automatically. Windows should recognize it as a HP LaserJer 3055 Scanner and put it under Imaging devices. The scanner should be visible to all programs, the option to scan availiable under printer options.

 

This is a solution - after trying and failing multiple times - for my Dell desktop computer. 

 

I also have a laptop with same Windows 10 Home x64 OS and this same scanner installed instantly, whithout any problems whatsoever.  

 

 

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.