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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎01-20-2017 04:49 PM

HP Recommended
Product: HP OfficeJet 7612
Operating System: macOS 10.12 Sierra

My printer almost always prints with no problem using a wireless connection for some device sand a USB connection for my MacBookAir.  However, I continally have problems scanning.

 

When i try to scan using the commands on the printer itself it usually says my Macbook is not connected. But, it is connected because  have no problem printing from the computer.  Note that scanning is enabled in the printer utility. On the other hand,someitmes it works fine, there is no rhyme nor reason either way. Currently I have been working all day to try to get it to scan and i will not.

 

I have turned the printer and computer off and on a few times to see if things reset but that does ot work either.

 

Very frustrating.

 

 

Brad Friedrich

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2017 04:56 PM

HP Recommended

Hi,

Please use ShlomiL's instructions on the following post:

    http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Connectivity-issue-for-scanning-again/m-p/5...

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎01-20-2017 04:56 PM

HP Recommended

Hi,

Please use ShlomiL's instructions on the following post:

    http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Connectivity-issue-for-scanning-again/m-p/5...

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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