reset slate 21 pro

[andré3]

Hello I have a problem with a slate 21 pro. I have forgotten password. I try to reset it with "sound down" + "power" to recovery system but my screen displays "erasing" "formatting/data" for several days!! I tried to restart the operation but screen remains blocked on this display.

[Riddle_Decipher]

@andré3 Here are the steps recommended by HP to reset the slate 21 pro:

Resetting with the computer powered off

1. With the computer powered off, press and hold the Volume down button and Power button at the same time. ...
2. When an HP logo appears on the screen, release the buttons. ...
3. Use the Volume down button or the pg dn arrow key to move the highlighted selection to Recovery mode.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

If none of this helped, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.