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Top Student
StamfordHP
Posts: 3
Member Since: ‎08-23-2009
Message 1 of 11 (9,528 Views)

How to re-install HP solutions center?

HP TouchSmart, Vista

I re-installed all printers, but still get the message in HP Solutions Center that previous installtion is not complete. Any ideas?

Thanks.

Provost
CherylG
Posts: 22,519
Member Since: ‎11-12-2008
Message 2 of 11 (9,524 Views)

Re: How to re-install HP solutions center?

[ Edited ]

Uninstall the printer software using the 'Uninstall' link in the Start, Programs folder for HP Printer.Then install the latest software from your printer page.You can find your printer software/drivers page using the link here:

 

http://h10025.www1.hp.com/ewfrf/wc/siteHome?cc=us&lc=en

 

Try the HP Print Diagnostic Utility to see if it can find the problem:

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c02073861&jumpid=ex_r4155/hho/ipg/cc...


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Student
miftah
Posts: 1
Member Since: ‎05-03-2013
Message 3 of 11 (8,095 Views)

Re: How to re-install HP solutions center?

how can I do to get software hp solution center for windows 7?

because my device include trouble.....

my hp can't read the ink...

so please tell me,what should I do?

 

Distinguished Professor
RedRose0528
Posts: 3,429
Member Since: ‎03-28-2012
Message 4 of 11 (8,092 Views)

Re: How to re-install HP solutions center?

 

Hello Miftah,

 

I understand you need to reinstall the HP solutions center, is the correct? I will be happy to help you with that.

 

To provide you that software I need the make and model of the printer you have.  

 

Please respond back at your earliest convenience.

Thanks

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Student
snowdawg
Posts: 1
Member Since: ‎12-18-2013
Message 5 of 11 (5,788 Views)

Re: How to re-install HP solutions center?

The HP Solutions Center Icon is on the desktop, wheen clicked on the box pops up and reads that no HP devices are located.

Retired
Lil_Lisa27
Posts: 2,122
Member Since: ‎09-04-2013
Message 6 of 11 (5,723 Views)

Re: How to re-install HP solutions center?

Hi snowdawg,

For the HP Solution Center not recognizing your printer. Have you uninstalled and reinstalled the drivers? Have you tried deleting and re-adding the printer in the queue?

To be able to further assist you, I would need to know the full model number of your printer. I have included the document 'Guide to finding your product number'. As well what version of Windows that you are running. I have included the document 'Which Windows operating system am I running?'.

Thank you.

I worked on behalf of HP
Honor Student
Quiglm
Posts: 4
Member Since: ‎10-24-2011
Message 7 of 11 (4,974 Views)

Re: How to re-install HP solutions center?

I have a problem wherein I can print to a wireless network printer, yet I can't scan.

 

When I attempt to scan it opens the page and I select PDF and I hear the printer initialising, but then it just hangs and I get an error message saying it can't open a connection.

 

I am running Vista and am using an Officejet 6500A plus, E710n.

 

I had to reinstall my OS and downloaded a new set of basic drivers from the HP website yesterday.

 

It was working previously on my old version of Vista.

 

Any ideas - thanks...

 

Michael

Student
JMMbonyintwali
Posts: 1
Member Since: ‎04-11-2014
Message 8 of 11 (4,078 Views)

Re: How to re-install HP solutions center?

I've broken my CD for installing HP Officejet 6313 All-in-One. And my Lap Top is new! How can I install HP solution center and other related drivers to use my product fully.

Muc Tutor
Tutor
Muc
Posts: 10
Member Since: ‎05-30-2014
Message 9 of 11 (2,837 Views)

Re: How to re-install HP solutions center?

Hello CherylG- I have unpluged the power and USB and then deleted all HP software from my computer then downloaded OJProl7xco_Full_14.exe multiple times (5) with the same results. Software looks like it loads with no error messages then after I answer some fax questions I get a spinning disk on the screen with a black Solution Center icon that tries to open but only gives a black screen. I have down loaded the fax & print doctor multiple times  but no help there because the hardware works! I can print, scan, copy, and fax using the buttons on the hardware. Why does the HP Solution Center desktop icon not work? What do I have to do to make it work? I seem to remember last year I had a similar problem and talked to someone at HP (I noticed that in all the HELP screens on HP there are no phone numbers - wonder why?) and the tech had to send an icon to my desktop. Doesn't look like HP has done anything to fix THEIR problem. I am not imprressed with them on this point. Anyway I still do not have a Solution Center icon on my desktop that functions correctly. My computer has a 6 core processor & 12GB RAM with operating system Windows 7 Home Premium. Any suggestions?

Muc Tutor
Tutor
Muc
Posts: 10
Member Since: ‎05-30-2014
Message 10 of 11 (2,836 Views)

Re: How to re-install HP solutions center?

Hello RedRose0528 - I have unpluged the power and USB and then deleted all HP software from my computer then downloaded OJProl7xco_Full_14.exe multiple times (5) with the same results. Software looks like it loads with no error messages then after I answer some fax questions I get a spinning disk on the screen with a black Solution Center icon that tries to open but only gives a black screen. I have down loaded the fax & print doctor multiple times  but no help there because the hardware works! I can print, scan, copy, and fax using the buttons on the hardware. Why does the HP Solution Center desktop icon not work? What do I have to do to make it work? I seem to remember last year I had a similar problem and talked to someone at HP (I noticed that in all the HELP screens on HP there are no phone numbers - wonder why?) and the tech had to send an icon to my desktop. Doesn't look like HP has done anything to fix THEIR problem. I am not imprressed with them on this point. Anyway I still do not have a Solution Center icon on my desktop that functions correctly. My computer has a 6 core processor & 12GB RAM with operating system Windows 7 Home Premium. Any suggestions?

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