12-16-2011 07:27 PM - edited 12-16-2011 07:29 PM
Uninstall the printer software using the 'Uninstall' link in the Start, Programs folder for HP Printer.Then install the latest software from your printer page.You can find your printer software/drivers page using the link here:
Try the HP Print Diagnostic Utility to see if it can find the problem:
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05-03-2013 05:00 AM
how can I do to get software hp solution center for windows 7?
because my device include trouble.....
my hp can't read the ink...
so please tell me,what should I do?
05-03-2013 09:27 AM
I understand you need to reinstall the HP solutions center, is the correct? I will be happy to help you with that.
To provide you that software I need the make and model of the printer you have.
Please respond back at your earliest convenience.
Clicking the 'Accept as Solution' button is a way to let others know which steps helped solve the problem!
I work for HP.
12-23-2013 11:58 AM
For the HP Solution Center not recognizing your printer. Have you uninstalled and reinstalled the drivers? Have you tried deleting and re-adding the printer in the queue?
To be able to further assist you, I would need to know the full model number of your printer. I have included the document 'Guide to finding your product number'. As well what version of Windows that you are running. I have included the document 'Which Windows operating system am I running?'.
02-19-2014 08:37 AM
I have a problem wherein I can print to a wireless network printer, yet I can't scan.
When I attempt to scan it opens the page and I select PDF and I hear the printer initialising, but then it just hangs and I get an error message saying it can't open a connection.
I am running Vista and am using an Officejet 6500A plus, E710n.
I had to reinstall my OS and downloaded a new set of basic drivers from the HP website yesterday.
It was working previously on my old version of Vista.
Any ideas - thanks...