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Honor Student
Posts: 3
Member Since: ‎10-20-2010
Message 1 of 17 (29,509 Views)
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Internet is working but browsers will not load.

About a week ago my web browsers stopped working.  I'm running Vista and I use FireFox.  I also have Internet Explorer but neither of them will load any web page when i go to them.  I know my connection is working because I can use any other program that requires internet.  I've been told that I have a virus.  I've ran Malwarebytes, RKill, Avast!, CCleaner, Advanced System Care, and I've tried a system restore but nothing has helped.  Anyone have any idea whats wrong or how I can fix this?

Provost
Posts: 34,038
Member Since: ‎09-24-2010
Message 2 of 17 (29,499 Views)

Re: Internet is working but browsers will not load.

[ Edited ]

Hi,

 

From the start menu.....All Program......Accessories, right click on the Command Prompt and select 'Run as Administrator'.  Enter the command listed below seperately and hit return after each one.

 

ipconfig /flushdns

nbtstat -R

nbtstat -RR

netsh int reset resetlog.txt

netsh int ip reset

netsh winsock reset

 

Now type exit and hit return.  Reboot your computer and see if this has worked.

 

Best wishes,

 

DP-K

 

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Microsoft MVP - Microsoft Windows Expert - Consumer

Honor Student
Posts: 3
Member Since: ‎10-20-2010
Message 3 of 17 (29,478 Views)

Re: Internet is working but browsers will not load.

Thank you so much.  It helped my problem right away though the commands nbstat -R and nbstat -RR were not recognized but all the others worked.

Provost
Posts: 34,038
Member Since: ‎09-24-2010
Message 4 of 17 (29,472 Views)

Re: Internet is working but browsers will not load.

You're very welcome.

 

Best wishes,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

Tutor
Posts: 12
Member Since: ‎10-25-2010
Message 5 of 17 (29,400 Views)

Re: Internet is working but browsers will not load.

This solution did not work for me. I've had this laptop for 2 months, it's been returned for service & a network card replaced. I only have access to dial-up. The internet works but browser will not load pages.

 

Diagnosis indicates ' there might be a problem with one or more network adapters on this computer . Plug a cable into the network adapter "Local Area Connection"

 

I've reloaded Windows 7, twice and Windows Vista Ultimate. I can access the internet and pages load UNTIL I begin loading software. This computer was supposed to help me get my work done. It certainly is not helping me.

 

Is there a solution somewhere?

 

I've run Malwarebytes, Spyware Doctor, Eset Security - no threats, trojans or viruses have been found. I can't keep using my husband's computer. I'm having trouble getting an email address for HP support. This is a refurbished system--that should not matter. Please tell me this is not going to be a $1000 paperweight.

Student
Posts: 1
Member Since: ‎10-27-2010
Message 6 of 17 (29,347 Views)

Re: Internet is working but browsers will not load.

I have a pavillion dv2945se, running on vista, and I have recently experienced the same problems.  I am connected to the network, but am unable to browse online.  I have played with my firewall settings to no success, and the command prompts have not fixed the problem.  This is very frustrating, Any ideas?

Student
Posts: 1
Member Since: ‎04-13-2012
Message 7 of 17 (28,529 Views)

Re: Internet is working but browsers will not load.

I followed the instructions and Internet Explorer now works. Thank you. Why couldn't Microsoft have made a patch file to do this job? Or, why should you have this problem in the first place? No other businesses do get away with this level of quality.

Student
Posts: 1
Member Since: ‎10-17-2012
Message 8 of 17 (28,092 Views)

Re: Internet is working but browsers will not load.

OMG this worked for me after two days of hell trying to get it to work... Thank you....
Student
Posts: 1
Member Since: ‎02-03-2013
Message 9 of 17 (27,557 Views)

Re: Internet is working but browsers will not load.

This works!!  I have no idea why the problem occurred in the first place, but this reset worked.  Thank you HP Technician, whoever you are.

 

dbear

Provost
Posts: 34,038
Member Since: ‎09-24-2010
Message 10 of 17 (27,541 Views)

Re: Internet is working but browsers will not load.

Hi dbear,

 

You're welcome and glad it helped :smileyhappy:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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