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geedaigo
Posts: 12
Member Since: ‎03-21-2013
Message 1 of 22 (4,820 Views)
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Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Hi all,

 

Another Wifi issue and before you call me a noob, please! allow me to address few things.

 

This question has been asked and asked by many HP users but still there aren't any threads with a solved mark on, so here I am again. My pc doesn't connect to Wireless network and function key(f12) does not work.

This pc was originally Windows 7 but has been updated to Windows 8 pro.

 

Specification

OS

Windows 8 pro 64bit

 

Model 

HP Pavilion dv7-7030us Notebook PC

 

Bios Version: F.24.

 

Here are things I have tried and ALL did not work.

 

  1. Updated all softwares from HP Pavilion dv7-7030us Entertainment Notebook PC Drivers & Downloads
  2. Updated the software and driver for Intel(r) Centrino Wireless-N 2230 from their website. 
  3. Sleep mode-> and press f12
  4. Delete all network drivers and restart
  5. reinstalled wifi button driver
  6. Reinstalled HP power management software
  7. Network diagnostic
  8. Stopped and Started WLAN service then restarted
  9. Have tried several different Bios
  10. etc etc all possible solutions provided on the boards

After all this, my wifi says OFF and still greyed out, and can't manage it to turn it on.

 

Right now, if I press f12, it only turns Airplane mode on and off and it's still organge, I want it white.

Please please help, I need to go on my business in a few days, and would like to solve this ASAP!

Thank you!

 

Gee Daigo Kawai

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AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 2 of 22 (4,779 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Hey geedaigo, 

 

I'm sorry you're running into this issue with the WiFi light. Thanks for providing all of those details on the steps you've tried!

 

 

 

I went to the link for the wifi button drive you listed on 5. I saw that it is version 1.0.5.1  (11 Sep 2012). There is a later version 1.0.6.1 (14 Nov 2012)

 

Before you install that one though, I would recommend uninstalling the wireless driver you got from Intel's website. It doesn't look like this product has an Intel wireless card (even though it may have an Intel processor) The possible wireless card manufacturers for this product are Ralink, Qualcomm Atheros, or Broadcom.

 

To find out which manufacturer made your wireless card, usually you can look in Device Manager but the Intel driver you got may give you inaccurate information. It might be quicker to just open up the service door on the bottom and read the label on the wireless card. It is right next to the RAM. Once you know what manufacturer made your wireless card you can choose from the different wireless drivers available on the HP driver page.

 

Expand Driver - Network(7) and look for the items listed that have the word 'wireless' in the title. Choose the one with the same manufacturer name as the label on your wireless card. Once you have the right wireless driver installed, you can update to the latest wireless button driver listed above.

 

I hope this information helps. Let me know the results, if you get a chance :smileyhappy:

Tutor
geedaigo
Posts: 12
Member Since: ‎03-21-2013
Message 3 of 22 (4,775 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Hey thanks, will try that in the office tomorrow.

Regarding the wireless card, it is intel I believe.
Intel centrino n 2230 - was what I had from the beginning.

But will open up the cover to make sure.

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 4 of 22 (4,593 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

 

Did you ever have any luck with this issue?

 

 

 

Tutor
geedaigo
Posts: 12
Member Since: ‎03-21-2013
Message 5 of 22 (4,587 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

No. Unfortunately I followed everything listed in the forum, but nothing helped.

Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 6 of 22 (4,572 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Have you tried resetting the TCP/IP stack? This will usually correct limited wireless issues. 

 

 

  • Press Windows +X.
  • Click Command prompt (Admin mode)
  • Type ‘netsh int ip reset c:\resetlog.txt’
  • Press Enter.
  • Reboot the computer.
 
Tutor
geedaigo
Posts: 12
Member Since: ‎03-21-2013
Message 7 of 22 (4,570 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Yep. I've tried everything. The device is still greed out and disabled.
Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 8 of 22 (4,565 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Also, I saw on another thread that updating to the latest F.26 BIOS corrects the issue. It just came out very recently. 

 

 

Pavilion dv7-7030US BIOS version F.26

Tutor
geedaigo
Posts: 12
Member Since: ‎03-21-2013
Message 9 of 22 (4,560 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

Will do, thanks!! but from what i saw the thread, most forum users that updated to f.26 are still experiencing the wifi issue, less report about fixing it seems? I am not sure if this problem is actually related to bio. Could be a factory issue by default it feels like...I've spent too much time trying to attack the problem so I am a bit pessimistic. Thanks!
Distinguished Professor
AxshunJaxun
Posts: 2,594
Member Since: ‎01-29-2012
Message 10 of 22 (4,557 Views)

Re: Wifi off still greyed out on Windows 8 Pro and I am desperate to fix it.

No worries! I definitely understand the frustration. It's almost equally as frustrating wanting so badly to fix these persistent issues like this one, but not being able to actually "lay hands" on the computer. I appreciate your responsiveness and willingness to troubleshoot very much though. 

 

The users who mentioned that it did resolve the issue were also dv7-7000 series machines. The users that reported it not working, either didn't list their models or were a different series altogether. So I am hopeful for your situation being that you have a dv7-7000 series.

 

I am collecting all of this data to see if there is a trend somewhere that could be used to provide a helpful solution for everyone (in case there are others out there following this thread).

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation