• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

Product name is HP G6 1331sa / A8M93EA#ABU

 

OS - Windows 7 Home Premium x64

 

Error message 

 

 

 

If you cannot see the image, the link is http://prntscr.com/18s2dm

 

What I am trying to do is install a clean copy of Windows 7 Professional x64 from Microsoft. I have reasoning behind not using recovery disks and I have done this before on differant PCs and are therefore aware of having to reinstall drivers

 

Does anyone know where I can download the driver for the "CD/DVD drive device driver"? Checked on the support page for this laptop, found nothing

 

The recovery disks work fine, but I do not want to use them

 

Thanks for reading,

-James

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.