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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Scanjet G4050
Microsoft Windows XP

I have tried twice to install my new scanner, but when I try to start an application (scan or copy), I get the folloing error message:

 

The program cannot find any available destinations to which scans can be sent.  Try the following steps.

Reboot the computer

Reinstall the HP Photosmart Software that came with the device.

 

I have rebooted the computer and reinstalled the software twice and still get the same massage - very frustrating, can you help??

 

Thanks much - Bob

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