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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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‎03-19-2016 01:25 PM

HP Recommended
Product: HP Envy 5530
Operating System: Microsoft Windows 8.1 (32-bit)

Reading the threads does not help me.  Going to the suggested link does not help me.  I have limited data because wi-if  is so expensive and I have no other options.  I tried Windows 10 and worked my way through all error messages except one.  Didn't want to deal with it again and got rid of it, got back my last backup.  Okay. Everything is fine EXCEPT I cannot scan from my printer to my laptop (HP).  When it comes through, it is only one tiny part of the page.  It was a document, but I even tried picture.  I cannot scan to email.  SERVER CONNECTION ERROR. I have shut down and restarted everything.  The only way I can get a scan to my laptop is to initiate it FROM  my laptop.  I desperately need a "real user" answer, not a computer-speak answer.  I can't wade through all the written info because of data usage.  The drivers are all up-to-date per the info on the computer.  After fighting Windows 10, I just don't have any more patience!

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.