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‎10-02-2016 06:40 AM

HP Recommended
Product: Officejet Pro 8620
Operating System: Microsoft Windows 7 (32-bit)

Good Evening,

 

I was unable to print wirelessly therefore I performed a network reset on the unit. When I restarted the machine I proceeded to go back to the Network settings in order to enter the relevant Wireless information however I was presented with the error "The feature has been locked by your Administrator or the person who set up your printer."

 

I am unsure what the issue is with this as I am the one who set this printer up. I did assign a password to the machine and with this I have no option to enter it in order to unlock any features (usually there is an option under "Tools".).

 

After some research through the forums I printed off a Wireless Test and the results were a single FAIL for Wireless On.

 

Any help/suggestions would be greatly appreciated.

 

Kind Regards,

Mark

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