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‎10-06-2016 08:45 AM

HP Recommended
Product: HP Spectre 13-v013tu
Operating System: Microsoft Windows 10 (64-bit)

Hi.  I bought the HP Spectre 13-v013tu a few months ago and in general the notebook works fine.  However, I noticed that of the 3 USB type C ports in the back, one of them do not work.  The USB port for plugging in power on the right is fine, but of the two in the middle, only one of them work.  The one that doesn't work does not recognize or even send power to anything plugged into it (eg mobile phone, external hard drive, charging wireless mouse).

 

I checked the Device Manager and didn't see anything wrong under the USB options.  Even the power management option to allow the computer to turn off the device has been deselected.  

 

Can someone help? Is this a hardware issue?

 

Thank you.

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