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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎03-19-2017 03:06 PM

HP Recommended
Product: HP Officejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

Can print but cant scan.

 

When i try to scan the printer says "no computer found. To scan to a computer, make sure that the scanning software has been installed and configured on your coputer"

 

Have downloaded HP Print and Scan Doctor 5.0.

When i run this it finds the printer but when i select fix scan problems - its starts but then freezes...

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