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‎04-08-2017 02:56 PM

HP Recommended
Product: HP Notebook 15-ac019na
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop is 2 years old and within the last 2 months, low battery notifications have stopped popping up, and the laptop shuts down without warning. Within the last week it has been shutting off after 10-20 minutes after I take the power chord out, and the battery never goes above 98% juice. 

 

There's no error messages, and when I looked at the power options, it was set to turn off on 7%, as it has been since I bought it.

 

I haven't updated anything on the laptop since then (it's a laptop purely for Word documents but occasionally I used it for streaming TV when my TV broke) and nothing else out of the ordinary has been happening to it. 

 

I'm incredibly bad at figuring this sort of stuff out by myself, and Googlling it only gave me more confusion because it seems there could be a number of things wrong.

 

No troubleshooting seems to have helped or given an adequate reason for it, so I'm at a loss at the moment. 

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