• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
Hp deskjet 2632 all-in-one printer
Other

I can't connect my phone to my printer. I'm trying to do WiFi direct but at this point anyway I can get it to print would be great. I've tried printing all the info pages (which I was successful at) but when the hp smart app asks for a password and I put the password in (the one on the printed info page) it tells me it's incorrect. I don't see why because I've not changed the password at all so it should be the same. I can't get my phone or my partner's phone to print anything and I don't know why. 

I've had a few issues with it to be honest (the other main issue is that it keeps not printing properly. It'll, for example, print half a page and then a huge black line and then stop printing. I tried doing all the standard stuff to fix the printing aspect like aligning the print heads and cleaning the cartridges or whichever way around it is). I'm getting so fed up with this printer, now, which I've only had for just over a year. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.