• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-13-2020 12:23 PM - edited ‎12-13-2020 12:25 PM

HP Recommended
Product: Omen 15-ek0003na
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

I have had my Omen 15 (15-ek0003na) for about 2 weeks now without issue.

 

I'm not sure if this is connected with my issue but yesterday while I was using it I received a blue screen stating that an error had occurred and the system was going to restart. I don't remember much about the error as I was confused as to what was happening. Nevertheless the laptop restarted itself and supposedly was all fine.

 

While using the laptop I noticed the battery icon as if the charger wasn't plugged in, but it was. I've checked the AC adapter which is not loose, tried it in different sockets. There isn't any damage on the laptop or charger. 

 

I've had a look on the forums and tried uninstalling/reinstalling the battery drivers but this hasn't helped. The light next to the charging port doesn't light up either. The laptop just isn't recognising that the charger is connected! The weird thing is, when plugged in (regardless if it's connected to the laptop or not), the charger brick gets warm but absolutely no charge goes to the laptop. The battery is now on 23% and I'm trying not to use it as I know I won't be able to charge it.

 

Any help would be appreciated! Thanks

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.