• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎11-02-2023 04:25 PM

HP Recommended
Product: Voyager FOCUS UC B825 M USB-A

Focus B825 mic is not working. But speaker is working fine. Tested with Windows and mobile but no luck

1 REPLY 1

‎11-03-2023 07:29 AM

HP Recommended

Hi @VimalK ,

Welcome to the HP Poly community!

Could you please let me know what is the current firmware version on your headset and BT adapter? Are you using the BT adapter or connecting the headset using native Bluetooth?

Regards,
Prajwal

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.