My HP Omen PC has a black screen after suspending

[CesarJusto]

Good afternoon community. I am presenting a problem, I have a  HP Omen 16.1 16-b10000 PC with Windows 11 and I recently had to format it because I was having problems with the login service not loading, for a few days I have been presenting a strange problem that in some Occasionally the computer suspends after 3 minutes the computer does not react, I have an RGB keyboard and it stays on and the power button starts flashing but nothing, the PC does not respond on the screen and I have no other option but to restart it , I have tried several methods such as turning off hibernation and some HP tutorials such as updating the bios and the NVIDIA graphics card driver, what other steps can you do?

[Irwin6]

Hi @CesarJusto,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Kindly refer to the steps on this link to update the BIOS and let me know if that resolves the issue.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support

[CesarJusto]

Hello, I already updated the bios and I also did the test that indicates through the UEFI, reviewing my devices a little in depth, I found this:

Could it be the origin of the problem? How can I solve this problem?