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‎11-11-2023 08:24 AM

HP Recommended
Product: OMEN Laptop - 17-cb1003ns
Operating System: Microsoft Windows 10 (64-bit)

For some reason my Laptops Bluetooth stopped detecting any device. I have no clue what might have caused it since I haven't made any major changes to my Laptop. I have tried uninstalling the drivers and installing them again, reinstalling windows and a few more things but nothing seems to work. I don't want to go to a repair shop just to be told it was a software error or something I could have fixed. Is there a way at home to check if the chip broke? Any ideas? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2023 02:12 PM

HP Recommended

Hi @FranciscoRG,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue connecting Bluetooth devices  to your Laptop.

Follow the below steps to fix the issue.

 

A) Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

B) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

C) Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

D) Click on the link to connect the Bluetooth speakers again.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-14-2023 02:12 PM

HP Recommended

Hi @FranciscoRG,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue connecting Bluetooth devices  to your Laptop.

Follow the below steps to fix the issue.

 

A) Perform a power drain on your PC.

 

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and check if it boots into Windows now.

 

B) Install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

 

C) Update the BIOS for your PC by clicking on the link.

 

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

 

D) Click on the link to connect the Bluetooth speakers again.

 

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

Was this reply helpful? Yes No

‎11-14-2023 03:46 PM

HP Recommended

Thanks a lot for the reply, but sadly nothing worked. Tried everything in the order you wrote but nothing changed.

1 person found this reply helpful
Was this reply helpful? Yes No
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