BSOD during boot and riactivate from a suspend mode.

[MarcoBucchia]

During the boot  and after riactivate the notebook the I had a blue screen caused by a driver issue rtf64x64.sys

[ub6424]

Hello @MarcoBucchia 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical or software error.

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[MarcoBucchia]

Thank's for responding but the test didn't found the problem but I'm following here the same problem  https://h30434.www3.hp.com/t5/Gaming-Notebooks/BSoD-Caused-by-Realtek-NDIS-LightWeight-Filter/m-p/84...

However all the test mentioned here  didn't found the problem.

[ub6424]

Hello @MarcoBucchia 

Let me check your basic system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results