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‎10-19-2022 01:24 AM

HP Recommended

During the boot  and after riactivate the notebook the I had a blue screen caused by a driver issue rtf64x64.sys

 

Category:
3 REPLIES 3

‎10-19-2022 07:22 AM

HP Recommended

Hello @MarcoBucchia 

Sorry to hear that you are having problems ... I would like to help you.

The Windows file system could be corrupt or there is a hard disk error or undefined technical or software error.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform Extensive Tests

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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‎10-20-2022 11:30 AM

HP Recommended

Thank's for responding but the test didn't found the problem but I'm following here the same problem  https://h30434.www3.hp.com/t5/Gaming-Notebooks/BSoD-Caused-by-Realtek-NDIS-LightWeight-Filter/m-p/84...

 

However all the test mentioned here  didn't found the problem.

 

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‎10-20-2022 01:09 PM

HP Recommended

Hello @MarcoBucchia 

 

Let me check your basic system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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