Touchpad not working on HP Pavillion X360 14-dy

[mrnike75]

Hi everyone, 

I have an HP Pavillion X360 14-dy for which i had a CMOS chekcsum error problem, which i resolved by recovering the bios.

But now, as i installed Windows, i realized that the touchpad was not working. Either on the bios nor on Windows.

I don't know whether that's related with the replacement of the (touch) LCD, as it's an input device as well. It is not an HP original part, which might have a different controller.

All windows drivers were properly installed. No "!" in device manager. Looking further, I tried to manually install the HP driver, but i got following error message: "Windows has found the driver for the device, but the was an error during the installation. ELAN PrecisionTouchpad filter driver: The device cannot be started (code 10)". When i go to "Devices" I have no "Touchpad",menu after "Mouse". 

Do you guys think the touchpad board is faulty or it's a software issue ?

Thanks in advance for your precious help.

[mrnike75]

Anyone ?

[sandytechy20]

@mrnike75 

Welcome to the HP support community.

I understand that you have touchpad issues, I am glad to assist you.

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

• HPSA will automatically search for all the latest drivers for your Notebook
• Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
• 
• Click Check for updates and messages to scan for new updates.
• 
• Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
• Click the update name for a description, version number, and file size.
• Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

• Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[mrnike75]

Hi Sandy, 

Thanks for taking the time.

HPSA found a couple Wifi drivers to be updated, but nothing more.

I opened a new updated thread : https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Keyboard-amp-Touchpad-not-working-HP-...

[sandytechy20]

@mrnike75 

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[mrnike75]

Thank you Sandy, 

It paid this computer 130 bucks plus 100 for the lcd and another 30 for the back cover. So as you can notice i am a diy guy. The last move i'm gonna make with this computer before is give up is replacing the touchpad board and cable if i can find one.

Would you know where i could buy those parts ? I looked everywhere but couldn't find it.

Thanks