HP smart online shows 0 printers added but HP smart app is fine

[bikkleman]

My online account says I don't own any printers but I can print fine from my PC, and from the HP smart app.

All online help from HP talks about 'Add Printer' buttons that do no exist online and in the app. There is no way to reach a real human being in technical support and the AI virtual assistant seems to have been programmed to be as unhelpful as possible. THIS SHOULD NOT BE COMPLICATED!!!!!!!

[Dragon-Fur]

@bikkleman 

Welcome to the HP Community --

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@bikkleman wrote:

My online account says I don't own any printers but I can print fine from my PC, and from the HP smart app.

All online help from HP talks about 'Add Printer' buttons that do no exist online and in the app.

There is no way to reach a real human being in technical support and the AI virtual assistant seems to have been programmed to be as unhelpful as possible.

THIS SHOULD NOT BE COMPLICATED!!!!!!!

---

Edits- Removed HP Smart / HP Connected Printer example - out of context?  Confusing.

Next Sections are  FYI  Only -

The rest of the content is not related to "Add Printer" in the HP Smart Application

Dragon Opinion

HP shows a recent preference for naming things "Smart" -- HP Smart, in particular" can mean different things in different contexts.

A few examples

• HP Smart application
• HP Smart Printing queue
• HP Smart - website account used to add / manage ePrint and Print Anywhere printers.

=======================================

For the purposes of this explanation, the HP Smart / formally HP Connected account has naught to do with your HP Smart application.   Different animal.

What about ...

The HP Virtual Agent is not AI -- the program is certainly not programmed to be contrary -- HPVA does have limited ability to respond to requests.  For example, if HPVA cannot or does not provide the answer you seek, rewording the question might not impact the results.   HPVA is clever within the limits of what it can do.

Continuing...

If you are signed into here:

HP Smart / HP Connected Login

Click Flag to switch to your region

Partial Example

(then)

The "Add Printer" is asking you to add or manage an ePrint printer as described in the User Guide > Page 38

and

HP printers - Print with HP ePrint

Read the included FAQ section

What else?

The HP Account Dashboard includes your devices and other important information about your HP Account and its environment.

-------------------- --------------------

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

HP_Account_Dashboard_6

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet 3835 All-in-One Printer  

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[bikkleman]

@dragon-fur

The steps in HP smart (browser version) are not possible. I don't have the options in the menu you are showing in your pictures. I cannot add my printer. I don't have a manage printers option. 

For example: 

>>

Continuing...

If you are signed into here:

HP Smart / HP Connected Login

Click Flag to switch to your region

Account Dashboard

Select Printers > In Section Printer Options > Click Manage Printer Settings

There is no section 'Printer Options'

There is just Printers, then something telling me I don't own any printers.

[bikkleman]

@dragon-fur

The steps in HP smart (browser version) are not possible. I don't have the options in the menu you are showing in your pictures. I cannot add my printer. I don't have a manage printers option. 

[Dragon-Fur · Accepted solution]

@bikkleman 

Understood.

Please ignore the explanation(s) that do not make sense or do not apply to your printer or situation  --

I misread the question.

Short answer in the context of the HP Smart account / website:

The HP Smart app is not dependent and hardly related to HP Smart / HP Connected.

I cannot explain why your HP Smart app works but you cannot "Add Printer" to add (another printer) to the app.

True - it should not be complicated.

Apologies for making it seem that way.

Example - HP Smart - Windows - Home Page / Menu

 HP_Smart_Win_Main_Menu_5

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People who own, use, and support HP devices.

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[bikkleman]

Ok, so I managed to solve by entering the URL manually

hpconnected.com/gb/en/newprinter and then adding the code generated by the printer itself. The printer has now appeared in all of my dashboards. Phew. It is a very simple workaround but I feel an unnecessary one. 

@dragon-fur thank you for tipping me in the right direction

[Dragon-Fur]

@bikkleman 

You are welcome.

Sorry for the confusion -- it did no immediately dawn on me that the path to the HP Smart Website would not work without cut and paste.  I decided I did not understand the question and backed away.

One problem with at least part of the methodology is that so many things are "Smart" -- add in differences in regional website access, printer models, setup,  and soon -- what should have been simple - just falls into a heap.

Good job sorting the tangle.

Hmm. Happy Printing.

Hoping for a Happy 2024 !

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[vadc200]

Finally!!! 
Thanks for the link. I made a small modification, as I am in US
I used this link
hpconnected.com/us/en/newprinter

[ka5yth]

OMG! I have been scouring Google and probably 20 of very similar threads here on HP support forums. There are so many people with the same problem and tons of replies to reinstall HP Smart or various suggestions that make no sense. Using the link you provided (hpconnected.com/gb/en/newprinter), I finally got my problem fixed. Thank you.