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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-04-2015 08:05 PM

HP Recommended
Product: Envy 4502
Operating System: Microsoft Windows 7 (64-bit)

HP Envy 4502

Will not completely turn on.

Pressing the power button, the HP  Logo and Progress Bar show in the display, none of the usual noises are heard, then after about 10 seconds, the following is shown:

 

ERROR CODE

0X83C0000A

NOS_LOADER_APP

 

photo.JPG

 

Then it goes into brick mode.  None of the buttons work.

Printer is plugged in directly to power outlet in wall.  Unplugging, waiting 60 seconds, trying again does not work.

Pressing power button resets the printer, but the problem persists.

Please help.

 

 

3 REPLIES 3

‎04-06-2015 03:00 PM - last edited on ‎03-22-2024 09:24 AM by

HP Recommended

Hello @robleskein,

 

Welcome to the HP forums.

 

I am sorry to hear that you are getting an 0x... error code from your Envy 4502.

I would like to help.

 

Try going through the following document.

https://support.hp.com/us-en/document/ish_1739881-1493381-16

 

 

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

‎04-20-2015 06:26 PM

HP Recommended

None of the suggestions work.  Looks like servicing is needed.  What are my options?

 

‎04-21-2015 10:00 AM

HP Recommended


Please call our technical support at 800-474-6836.

If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Aardvark1
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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