HP5200 not sending scan to Win 10 PC

[moghzu]

When I open HP Smart and i can my printer works perfectly. However when I try to send a scan from the printer to my computer it tells me to install HP Smart.

Can you help me fix this please? I tried HP doctor but still same error.

[Jay_G24 · Accepted solution]

Hi @moghzu

Welcome to the HP Support Community. I'd be happy to assist you with the  "cannot scan from printer" issue. 

You would need the full-featured drivers installed on your computer to scan from the printer to the computer-

You can install the drivers from the Software and Drivers Page

and follow the steps to enable scan to computer-

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer.

Hope this helps! Keep me posted. 

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