Scan to Computer

[mkpoppindiva]

Hey, I used to have an icon on my desktop that when I clicked it opened up where I could click scan to computer and it would give me an option to enable or disable which has disappeared when I was having problems with my printer and reinstalled this weekend.  I used this often because my printer would no longer show my computer as an option and when I disabled and reenabled it all in a 30 second window immediately fixed the problem.

I have tried to launch the HP Support Asst to find this to no avail.

When I click troubleshooting for scanning it pops open a new window and then I get this message every time:

This site can’t be reached

h18021.www1.hp.com’s server IP address could not be found.

Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

this is hte link it sends me to which is generating this message - https://h18021.www1.hp.com/helpandsupport/npc/npcredirectorpage.asp?PNumber=A7F64A&PName=HP+Officeje...

• Try running Windows Network Diagnostics.

DNS_PROBE_FINISHED_NXDOMAIN

I really just want the old icon back so I can easily access the scan enable/disable button - please help.  Countless hours trying to uninstall the printer this weekend and get it reinstalled and now hours trying to fix the scan issue.

[Betty0610]

@mkpoppindiva

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Betty0610]

Let me send the message again:

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!