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HP Recommended
HP Pavilion All-in-One

Computer has been updated. When I am on the computer for at least 1 hour it shuts off completely. What is wrong?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Did you purchase an extended warranty from HP, i.e., more than the initial "included" warranty.

 

You can check the warranty via http://support.hp.com   enter the model-number and serial-number.

Maybe, the warranty is still valid, and HP will fix it, at no cost to you.

 

IMHO, there is nothing "simple" that you can do to trouble-shoot.

It's time to take the computer to a qualified computer technician, for professional diagnosis.

View solution in original post

10 REPLIES 10
HP Recommended

When you say "shuts off completely" , it's like shutting it down in the Start Menu ?

Which model of All-In-One, by the way ?

HP Recommended

It could be overheating, especially if shuts-down as if somebody unplugged the power-cord.

 

Do a Google-search for "download free SPECCY".

Download/install/run SPECCY.

It will report:

* temperature of the CPU

* speed of the CPU fan

* temperature of the motherboard

* temperature of the disk-drive

 

Run SPECCY after starting-up your computer, after 15 minutes, after 30 minutes of usage, and after 45 minutes of usage, to see if the values change.

 

Tell us the numbers.

 

HP Recommended

When I am online or even playing a game after a few minutes the computer shuts completely down.   HP Pavilion 23 All-in-One

HP Recommended

It was 42 at 15 mins     44 30 mins   and 45 at 45 mins and it cuts completely off

HP Recommended

Report:

* temperature of the CPU

* speed of the CPU fan

* temperature of the motherboard

* temperature of the disk-drive

 

It was:

42 at 15 mins    

44 at 30 mins  

45 at 45 mins

and it cuts completely off

 

Those temperatures (which one of the 4 items did you measure?) are not "outrageously" hot.

 

How old is the computer?

What Operating System are you using?

 

HP Recommended

easure is CU  Had computer for almost  years    Windows 8.1 64-bit

HP Recommended

> easure is CU  Had computer for almost  years    

 

Either your keyboard is malfunctioning, or the motherboard is missing keystrokes from the keyboard, or it's too dark to see what you are typing.

 

(M)easure is C(P)U.  Had computer for almost (9?) years.

 

HP Recommended
CPU and had the computer almost 2 years
HP Recommended

Did you purchase an extended warranty from HP, i.e., more than the initial "included" warranty.

 

You can check the warranty via http://support.hp.com   enter the model-number and serial-number.

Maybe, the warranty is still valid, and HP will fix it, at no cost to you.

 

IMHO, there is nothing "simple" that you can do to trouble-shoot.

It's time to take the computer to a qualified computer technician, for professional diagnosis.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.