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04-13-2017 01:27 PM
Computer has been updated. When I am on the computer for at least 1 hour it shuts off completely. What is wrong?
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Accepted Solutions
04-16-2017 08:49 AM
Did you purchase an extended warranty from HP, i.e., more than the initial "included" warranty.
You can check the warranty via http://support.hp.com enter the model-number and serial-number.
Maybe, the warranty is still valid, and HP will fix it, at no cost to you.
IMHO, there is nothing "simple" that you can do to trouble-shoot.
It's time to take the computer to a qualified computer technician, for professional diagnosis.
04-14-2017 08:05 PM - edited 04-14-2017 08:06 PM
It could be overheating, especially if shuts-down as if somebody unplugged the power-cord.
Do a Google-search for "download free SPECCY".
Download/install/run SPECCY.
It will report:
* temperature of the CPU
* speed of the CPU fan
* temperature of the motherboard
* temperature of the disk-drive
Run SPECCY after starting-up your computer, after 15 minutes, after 30 minutes of usage, and after 45 minutes of usage, to see if the values change.
Tell us the numbers.
04-15-2017 05:53 PM
Report:
* temperature of the CPU
* speed of the CPU fan
* temperature of the motherboard
* temperature of the disk-drive
It was:
42 at 15 mins
44 at 30 mins
45 at 45 mins
and it cuts completely off
Those temperatures (which one of the 4 items did you measure?) are not "outrageously" hot.
How old is the computer?
What Operating System are you using?
04-15-2017 06:58 PM
> easure is CU Had computer for almost years
Either your keyboard is malfunctioning, or the motherboard is missing keystrokes from the keyboard, or it's too dark to see what you are typing.
(M)easure is C(P)U. Had computer for almost (9?) years.
04-16-2017 08:49 AM
Did you purchase an extended warranty from HP, i.e., more than the initial "included" warranty.
You can check the warranty via http://support.hp.com enter the model-number and serial-number.
Maybe, the warranty is still valid, and HP will fix it, at no cost to you.
IMHO, there is nothing "simple" that you can do to trouble-shoot.
It's time to take the computer to a qualified computer technician, for professional diagnosis.