Desk computer

[Madessa]

Computer has been updated. When I am on the computer for at least 1 hour it shuts off completely. What is wrong?

[Arklenski]

When you say "shuts off completely" , it's like shutting it down in the Start Menu ?

Which model of All-In-One, by the way ?

[mdklassen]

It could be overheating, especially if shuts-down as if somebody unplugged the power-cord.

Do a Google-search for "download free SPECCY".

Download/install/run SPECCY.

It will report:

* temperature of the CPU

* speed of the CPU fan

* temperature of the motherboard

* temperature of the disk-drive

Run SPECCY after starting-up your computer, after 15 minutes, after 30 minutes of usage, and after 45 minutes of usage, to see if the values change.

Tell us the numbers.

[Madessa]

When I am online or even playing a game after a few minutes the computer shuts completely down.   HP Pavilion 23 All-in-One

[Madessa]

It was 42 at 15 mins     44 30 mins   and 45 at 45 mins and it cuts completely off

[mdklassen]

Report:

* temperature of the CPU

* speed of the CPU fan

* temperature of the motherboard

* temperature of the disk-drive

It was:

42 at 15 mins    

44 at 30 mins  

45 at 45 mins

and it cuts completely off

Those temperatures (which one of the 4 items did you measure?) are not "outrageously" hot.

How old is the computer?

What Operating System are you using?

[Madessa]

easure is CU  Had computer for almost  years    Windows 8.1 64-bit

[mdklassen]

> easure is CU  Had computer for almost  years    

Either your keyboard is malfunctioning, or the motherboard is missing keystrokes from the keyboard, or it's too dark to see what you are typing.

(M)easure is C(P)U.  Had computer for almost (9?) years.

[Madessa]

CPU and had the computer almost 2 years

[mdklassen · Accepted solution]

Did you purchase an extended warranty from HP, i.e., more than the initial "included" warranty.

You can check the warranty via http://support.hp.com   enter the model-number and serial-number.

Maybe, the warranty is still valid, and HP will fix it, at no cost to you.

IMHO, there is nothing "simple" that you can do to trouble-shoot.

It's time to take the computer to a qualified computer technician, for professional diagnosis.