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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
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- Re: Scan software for HP Officejet 5510 all-in-one
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11-06-2013 04:15 PM
My new computer shows my HP 5510 scanner in the dock but the icon is incapacitated with a message: "HP Director (All-in-one).app PowerPC applications no longer supported". How does one correct this even after one has downloaded and installed the HP 5510 Printer Driver?
Foluseke
11-08-2013 05:23 PM - last edited on 04-20-2016 10:14 AM by OscarFuentes
Hello Foluseke. I understand you are having issues with the printer. To assist you better, I require the operating system of the computer. If you need assistance locating this information, you can reference this website: http://windows.microsoft.com/en-CA/windows/which-operating-system
In the meantime, I would suggest a complete uninstall and reinstall of the software, since it can resolve this issue.
Here is some information on uninstalling printer software: http://support.hp.com/us-en/document/c02259020
Here is some information on installing printer software: http://www8.hp.com/ca/en/support-topics/printer-installation/install-download-printer-drivers.html
Let me know if you have any other questions or concerns.
Mario
11-19-2013 12:40 PM
Hi DennisMichael,
I understand you are having issues scanning from your HP Officejet 5510 printer. HP has developed a set of free diagnostic tools that you can use to fix common printer problems. Download one of the tools here at this link.
Hope it helps.
Thanks
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I work on behalf of HP
11-19-2013 02:38 PM
Thanks to everybody. I have been able to scan with my HP 5510 all-in-one printer/scanner on my Mac OS 8 Mountain Lion computer. I have not bothered to download the HP Print and Scan Doctor because I notice that the system requirement for it is Windows XP and other Windows products, while my computer is a Mac.
Foluseke
11-19-2013 02:46 PM
Hey Foluseke,
My apologizes, I did not know I was working with a Mac 10.8 Operating system.
I am glad all is well. Have a great week.
Feel free to contact me if you need any further assistance.
Thanks
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:
I work on behalf of HP
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