Windows 10 Drivers for 27-b255qd Envy?

[ajemutt]

Hi all!

I have an Envy AIO that belongs to a family friend. They're suffering from memory issues, and all the passwords are lost. Thankfully, there was nothing critical on the machine, so the family asked me to wipe it, and reinstall a clean copy of windows 10. That went easy enough, but now when I go to the HP page for this model, it tells me "We were unable to find drivers for your product" which seems strange for such a recent system.

I tried search terms for "wifi drivers" and "ethernet drivers", and am getting either garbage results, or nothing at all.

It it really true that there are no downloadable drivers for the hardware, or does HP hide such things in strange places?

thx!

AJ

[Paul_Tikkanen · Accepted solution]

Hi, AJ:

I didn't have any problem finding the driver page for the PC.

HP ENVY All-in-One - 27-b255qd Software and Driver Downloads | HP® Customer Support

it pops up right on W10, so perhaps there was a temporary glitch when you did it.

You need theseWi-Fi and ethernet drivers...

Wifi:

Realtek RTL8xxx Wireless LAN Driver

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136987.exe

Ethernet:

Realtek Local Area Network (LAN) Driver

https://ftp.hp.com/pub/softpaq/sp96001-96500/sp96033.exe 

[ajemutt]

Thanks! I rebooted, and it's showing up now. I think it might have something to do with Firefox and the OS detection, or something.

[Paul_Tikkanen]

You're very welcome.