-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Video, Display and Touch
- ENVY Phoenix 810 with AMD Radeon R9 270 problem
Create an account on the HP Community to personalize your profile and ask a question
04-04-2016 05:38 PM
System:
HP ENVY Phoenix 810 PC
Model 810-250se
Windows 10 64 bit
Video:
AMD Radeon R9 270
My PC has had a black screen/reboot issue for the past 10 days or so. My son, who plays the games on it, believes that the above video card is causing the problem. There was a recent set of Windows 10 updates that included a driver for this hardware, but after several attempts to install it (including RESETS of Windows 10 with an image CD) via the update and/or directly from the March 28 AMD download, the farthest that I get is a black screen after the driver software attempts to install. I have done this with Windows Defender disabled. I have tried in Safe Mode with and without Networking, but the AMD Crimson software will not run there. I did use the AMD removal utility as well.
The earliest problem, before I started all the diagnostics, was a reboot loop.
Having said all this, at one point I ran the HP BIOS utility than scans all the hardware for failures…guess what, video memory FAILED:
Failure ID 0LM8HS-00082V-QFFV7F-Q2WM03
Is this an indication that the card is toast, or that the driver and chipset is just missing/messed up?
Another symptom is a weird set of vertical stripes on some graphical features.
So I guess my question is, where do I go from here to get the PC back up?
Thanks,
Phil
Solved! Go to Solution.
Accepted Solutions
04-05-2016 06:15 PM
Hi @Tutescrew,
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the video memory FAILED. I will be glad to help you.
This is a hardware issue, Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
04-05-2016 06:15 PM
Hi @Tutescrew,
Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the video memory FAILED. I will be glad to help you.
This is a hardware issue, Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Didn't find what you were looking for? Ask the community