• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-09-2016 11:32 PM - edited ‎05-09-2016 11:34 PM

HP Recommended

I have a HP envy 15 notebook pc laptop with windows 8.1

I just recently tried to play a movie on it and it didnt work.

The disk tray starts to spin then stops for about 2 seconds then starts spinning again and wont stop until i eject the dvd, I tried the vlc player but that didnt work either, dvd is widescreen not sure if that has anything to do with it. Also, i havent had this problem with any dvd movies before,only the one i tried to play recently Im not to computer savvy,some help would be apperciated. Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2016 06:36 AM

HP Recommended

Hi @CeciliaSea,

 

Welcome to the HP Forums! I read your post on the HP Support Forums and wanted to reach out to you. 

 

I have read that your HP ENVY 15 Notebook is having issues playing a DVD. Here are some troubleshooting steps that will assist you in fixing the DVD not playing.

 

Please get back to me how this goes.

 

If this post helps you to resolve the issue you can click the Thumbs up icon or the Accept as Solution to show gratitude!  

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎05-11-2016 06:36 AM

HP Recommended

Hi @CeciliaSea,

 

Welcome to the HP Forums! I read your post on the HP Support Forums and wanted to reach out to you. 

 

I have read that your HP ENVY 15 Notebook is having issues playing a DVD. Here are some troubleshooting steps that will assist you in fixing the DVD not playing.

 

Please get back to me how this goes.

 

If this post helps you to resolve the issue you can click the Thumbs up icon or the Accept as Solution to show gratitude!  

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎05-12-2016 03:59 PM

HP Recommended
That fixed my problem. Thanks so much!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.