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- Re: Controllers for HP SlimDesktop 450-a114
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02-13-2016 01:57 PM
Today I installed Windows 7 on a SlimDesktop 450 that had Windows 10 pre-loaded on it.
I need settings for devices in the Device Manager.
I need drivers for:
Network Adapter
Ethernet Controller
PCI Encryption/Decryption Controller
SM Bus Controller
Universal Series Bus Controller
Please help!
Thanks,
Mike
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Accepted Solutions
02-20-2016 01:00 PM
I attempted to install W7 again on my own but was not successful. I took it to an expert and he used a utility to erase the hard drive and then install W7. He did have to then add drivers, but he said that was not hard because they were available for W7. Thanks for your help!
02-13-2016 02:42 PM
Hi:
See if these drivers work...
SmBus: Install this driver first and reboot.
This package provides the Intel Chipset Driver for supported desktop models that are running a supported operating system.
File name: sp71056.exe
Ethernet:
This package provides the Realtek Ethernet Controller Drivers for supported models running a supported operating system.
File name: sp72720.exe
Wireless: I will need you to post the hardware ID for the Network Controller device.
To find the hardware ID, go to the device manager and click on the device labeled Network Controller.
Then click on the Details tab at the top of the Network Controller window.
Now you should see a Property drop down list and it will be set to Device Description.
Drop down on that list and select the 2nd item (Hardware ID's).
Post the top string of characters that you see in the window.
PCI Encryption/Decryption Controller:
Please post the hardware ID for that device using the same instructions as above except click on the PCI Encryption/Decryption Controller.
USB Controller:
This package provides the Intel USB 3.0 xHCI Host Controller Driver for supported desktop models that are running a supported operating system.
File name: sp71101.exe
02-13-2016 03:55 PM
Here are the strings you requested:
Wireless: PCI\VEN_10EC&DEV_8179&SUBSYS_197D103C&REV_01
PCI: PCI\VEN_8086&DEV_0F18&SUBSYS_2B28103C&REV_0E
How do I use the install executables listed if I don't have Internet connection on my Windows 7 machine?
Thanks,
Mike
02-13-2016 05:15 PM
Hi:
Unfortunately, I don't know why the KB and mouse would quit working after you installed the drivers I posted.
Did you try unplugging and replugging them into the USB ports?
The other drivers you need are these...
PCI\VEN_10EC&DEV_8179:
This package contains the driver installation package for the Realtek RTL8723BE/RTL8188EE wireless LAN Controller in the supported notebook models running a supported operating system.
File name: sp72932.exe
PCI\VEN_8086&DEV_0F18:
https://downloadcenter.intel.com/download/23109/Intel-Smart-Connect-Technology
02-14-2016 01:26 PM
About the keyboard and mouse problem: I posted another issue: "keyboard and mouse only work in safe mode".
Yes, both work when I am in safe mode but not in normal mode. Is there another USB controller we can try? I have tried unplugging both at the login screen, with no success. In safe mode, I have unplugged and then plugged both back in, and I get a message "driver install successfully". But I still can't login in normal mode. Should I try to install the other two drivers in safe mode?
Thanks,
Mike
02-14-2016 04:50 PM
Hi, Mike:
That is bizarre.
Did you try the KB and mouse cords in the USB 2 ports, if it has any?
There is no illustration on the support page.
Those should not have been affected by the HP USB3 driver.
You can install the other two drivers in safe mode.
See if this USB3 driver works better (I guess it can't be any worse).
Download, unzip and run the setup.exe file.
https://downloadcenter.intel.com/download/25687/USB-3-0-Intel-USB-3-0-Driver-for-NUC6i-x-SY
Paul
02-15-2016 08:10 AM
I went into safe mode with networking and downloaded sp72932.exe and the USB above.
Sp72932 did not install successfully. After I installed the new USB, I still could not login in normal mode (the keyboard and mouse were not active).
02-15-2016 08:29 AM
It is possible that your model has a different wireless network adapter than I thought it had.
Please do the following steps so I can confirm what model wlan card your PC has.
Go to the device manager and click on the Network Controller needing the driver.
Then click on the Details tab at the top of the network controller window.
Now you should see a Property Drop down list and it will be set to Device Description.
Drop down on that list and select the 2nd item (Hardware ID's).
Post the top string of characters that you see in the window.
I am stumped regarding the USB3 problem.
I suggest at this point you expand the usb controllers device category, and uninstall the usb 3 devices, check the unintall driver boxes, reboot and see if your KB and mouse work again.
02-15-2016 09:05 AM
Interesting thing happen when I went into safe mode with networking. I went into Device Manager and it looks like there are no devices that need updating (there are no devices with yellow exclamation marks). Here is a list of the Universal Serial Bus controllers items:
Generic USB Hub
Generic USB Hub
Intel(R) Atom(TM)/Celeron(R) Processor EHCI USB- 0F34
Intel(R) USB 3.0 eXtensible Host Controller
USB Composite Device
USB Mass Storage Device
USB Root Hub
Note: I checked and I have Wi-Fi connection.
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