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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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HP ENVY 5010 All-in-One Printer

Hello,

I recently cancelled my Instant Ink membership, having paid for over 100 pages a month and printed maybe 5.

I am horrified to discover that I cant use my existing print cartridges.

I am now trying to set the service back up (as I need to print!!!) and now I can't enroll again as it seems to be stuck in cancelled status!

1 REPLY 1
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Hi @EmilyJones1,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with re-enrolling your Printer in the instant ink service.

Request you follow the steps below to fix the issue.

 

- Perform a power drain on the printer.

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

- Uninstall the printer software and restart the device from which you are trying to connect your printer.

 

- Install the printer software and Add the printer by clicking on the link.

 

- Re-enroll the printer once connected to the network again by clicking on the link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

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