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‎08-07-2023 04:44 PM - last edited on ‎08-10-2023 09:11 AM by Moderator

HP Recommended
Product: HP OfficeJet 3830

I got a used printer. I'm trying to connect it to HP Instant Ink so I can use it. While trying to connect it, it says to click the eprint icon. When I do this when the network is connected, it says "Connecting" then goes back to the home screen. There's no way for me to get the code that I need for the Instant Ink connection. 

 

I tried contacting support but it wouldn't let me do so without adding the product. I couldn't add the product because it says the serial number is invalid even though I am positive it is correct. 

 

Please help me connect to Instant Ink. 

1 person had the same question
2 REPLIES 2

‎08-10-2023 10:39 AM

HP Recommended

Hi @ZSauce 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing eprint issues.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎08-10-2023 10:42 AM

HP Recommended

I have already been through that and other resources. You did not read my post. Please read it before replying again.

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