HP 5540 Printer doesn't wake up automatically

[AB-13]

My HP Envy 5540 printer doesn't automatically wake up when I give a print job. I have to manually touch the touch screen on the printer to wake it up every time after its idle for several hours. 

I know about the auto turn off feature after 2 hours but as per the manual it should wake up if the printer is connected to a network. I have my printer connected to the wifi n/w all the time but still I have to manually intervene everytime after the printer has been idle for several hours. This is really frustrating. 

I hope someone can help resolve my problem.

[sabretooth04 · Accepted solution]

Make and model number of router? 

These settings are for setting up your wireless printer to stay connected to your router, keep wireless devices better connected and makes your router secure and hack proof.

While DHCP is convenient, devices such as printers should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network.

1. Set a static IP in the printer (click here) outside the DHCP range of the router (check your manual). This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. More Wireless Printing help is here (Windows solution 4, static IP).
2. Verify in the printer that 'Auto Off/Sleep/Energy saving mode' is disabled and/or the System Mode Time Out is set to zero (0). Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer Assistant, Printer Home Page (EWS). Also check your Printers Properties.
3. If the printer supports and has IPv6 enabled, turn off IPv6 in the printer.
4. If needed and you assigned a static IP address, try using 8.8.8.8 for the Preferred DNS server and 8.8.4.4 as the Alternate DNS server. 
5. Wireless printers only work on the 2.4Ghz wireless band not the 5.0Ghz band.
6. Verify the printer is on the latest firmware by checking with the HP Support site.
7. Check all wireless devices in your home for interference. Check microwaves, baby monitors, wireless phones and wireless alarm systems are a big culprit.  Any of these will knock out your wireless printer intermittently.
8. Make sure your printer and router are at least 5 feet apart from each other.

In the router: (Refer to your router manual for information) 

1. Use a fixed wireless channel like 1, 6 or 11, never 'auto', try channel 1 first then the rest. 
2. Set router to 20Mhz only, or 145Mbps depending on router. 
3. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode. 
4. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your system now and helps with wireless connectivity (if you want to know why, search the web).
5. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same, they must be different for all bands, even for any Guest networks.
6. SSID broadcast must be enabled.
7. Save all settings. Power off both, wait 2 mins.  Power on router wait 2 mins. 
8. Power on printer and verify it reconnects to router. 

Windows 7/8/8.1   Is Network Discovery on or off?

1. Control Panel/Network and Internet/Network and Sharing Center/Advanced sharing settings.
2. Under Home or Work (current profile) / Network Discovery.
3. Select "Turn on network discovery" and save changes.

Now the last thing to do once all the above has been tried and you still have the same issue, fully de-install and remove the printer and all its software. 

Use http://www.iobit.com/en/advanceduninstaller.php .  Use Powerful Scan at the end to delete all registry entries.

Now go back and reinstall the Full Featured Software and Drivers from the HP web site.

Last ditch effort - If your printer has an Ethernet connection, suggest you get some Power Line Adapters and convert your house wiring to Ethernet for your printer.

[AB-13]

My router is Dlink DIR 665

I have setup static IP and all other suggestions on my router but still the printer doesn't stay connected after few hours. I can ping the printer's IP but printer doesn't accept any print job as its not awake

[sabretooth04]

OK.

What is the starting and ending DHCP addresses set in the router?

What is the static IP you set in the printer?

[AB-13]

Its working now. I have the printer on Static IP. Not sure why it wasn't working earlier.

Thanks for the help.

[jferguson]

It's good to see that I'm not the only one.  We're running Ubuntu 16.04, Windows 10, Apple 10.?, SunOS 4.1.4, Raspbian Jessie, XP,  Win 98, and some others I've probably forgotten.

It looks like static IP is way to go. I'd forgotten why we did it on the HP 209b which finally died, but we hadn't had sleep time-outs for years.

Right now I have a script which pings it every 10 minutes.  I haven't verified that this works but next trick whill be to do what you recommend.  

I hope you won't take this to be rude, but does anyone at HP actually use the products themselves?  I ask because what appears to be necessary to get this thing to suddenly print when it's been sitting there wirelessly networked overnight looks like a lot to expect from the typical customer.

Router is Xfinity's Arris Surfboard(??) TG862G

I had to run the Sun on  a Static IP address, DHCP either wasn't supported on 4.1.4 or I was too lazy to figure it out.  Samsung TV, Sun, Machine in Garage, and two of the Raspberries run on Ethernet. I have 4 port buzzbox in room with printer with a spare port, maybe I should give up and run the printer on Ethernet.

third raspberry is wireless, as are the apple, an old acer, the compaq m300, and this HP G42.

I would have thought that the printer would be plug and play, but alas...

[jferguson]

I can't tell if it is the new firmware or the pinger, but system now works fine and prints first thing in morning without twitching it.  Maybe HP fixed it themselves.  I'll shut the pinger down and see what happens and if the firmware alone fixes the problem, I'll be back to thank HP.

[jferguson]

that is, works fine on the various Linux machines in the house and the windows machines but, alas, not SWMBO's Apple Air with Mac OS X.

so tomorrow I'm changing printer to static ip address, changing the pinger to ping the new address and doing a reinstall in all of the machines.  Nuts.

ADDED THIS MORNING.  I changed IP adddress on printer to static outside the range of DHCP and changed pinger to ping new address every ten minutes.  ping -i 600 -q 10.0.0.44

pinger runs on Western Digital MyCloud which runs on Linux

SWMBO was able to print this AM without any fuss with the printer.

Bingo!