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‎05-18-2016 12:18 PM

HP Recommended
Product: HP ENVY 4502 Printer
Operating System: Microsoft Windows 10 (32-bit)

I am trying to print some pictures of my recent vacation and I can't figure out how to load the 4x6 photo paper.....HELP

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 12:30 PM

HP Recommended

Hello there,

 

After you use the steps in the document shared in the previous reply, make sure to select the paper size in the app you are opening your photos with. From my experience, Windows 10 defaults to the Photos app when you open a photo saved on the computer. It has a set of menus to change various print settings. You should see a Paper Size menu there.

 

If you are opening your photos with another app, click File > Print then look for a Printing Preferences or Properties link to open the HP driver settings. That includes a Paper Size option in the Advanced area or on the Features tab, if available.

 

I work on behalf of HP, but my opinions are my own.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

View solution in original post

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5 REPLIES 5

‎05-18-2016 12:21 PM

HP Recommended

Hello:

 

You may be able to solve your problem by going to this page and looking at the directions for "Load Photo Paper".

 

http://support.hp.com/us-en/document/c03747595

 

Hope this helps.

 

I am an HP employee.

Say Thanks by clicking the Kudos Thumbs Up + in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
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‎05-18-2016 12:23 PM - edited ‎05-18-2016 12:24 PM

HP Recommended

HI swtdenise,

 

Extend the paper input tray all the way out. Slide your 4x6 photo paper, glossy side down, all the way to the back and adjust the width guides until it touches the edge of the paper. Make sure you select the proper paper size from the program you are printing from.

 

I work on behalf of HP.

Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution. Click the "Kudos" thumbs up to say "Thanks"
Was this reply helpful? Yes No

‎05-18-2016 12:30 PM

HP Recommended

Hello there,

 

After you use the steps in the document shared in the previous reply, make sure to select the paper size in the app you are opening your photos with. From my experience, Windows 10 defaults to the Photos app when you open a photo saved on the computer. It has a set of menus to change various print settings. You should see a Paper Size menu there.

 

If you are opening your photos with another app, click File > Print then look for a Printing Preferences or Properties link to open the HP driver settings. That includes a Paper Size option in the Advanced area or on the Features tab, if available.

 

I work on behalf of HP, but my opinions are my own.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if I solved your inquiry.

Was this reply helpful? Yes No

‎05-18-2016 12:33 PM

HP Recommended

Your AMAZING

 

Thank You!!!!!!!!!

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‎07-01-2016 06:21 AM

HP Recommended

@swtdenise

 

Glad to hear it's resolved 🙂

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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