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Locked

‎08-29-2016 08:24 PM

HP Recommended
Product: HP Officejet 6600
Operating System: Mac OS X 10.11 El Capitan

We have just changed broadband providers and have a new modem. When I went to connect the printer to the network using the wireless wizard it says the feature is locked. I've reset to factory defaults to no avail. 

 

I've set this printer up twice before with no issues so not sure why I am locked out now.

 

Thanks

Anne

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-30-2016 02:43 PM

HP Recommended

Hello @Annef1, Greetings!

 

Thanks for joining HP forums and I am happy to help 🙂

 

I will message you via private messaging with some additional troubleshooting steps that should help you.

Please check your private message inbox.

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎08-30-2016 02:43 PM

HP Recommended

Hello @Annef1, Greetings!

 

Thanks for joining HP forums and I am happy to help 🙂

 

I will message you via private messaging with some additional troubleshooting steps that should help you.

Please check your private message inbox.

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
Was this reply helpful? Yes No
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