Photosmart Install Error: HPZSETUP.EXE Missing

[JituJhaveri]

I think I am going to by-pass the alignment test. That is not that critical. However, I would like to get the solution to my faxing problem.  It does connect to the other no and they also get failed fax receive.

Jitu

[JituJhaveri]

I did do partial reset and it did not work.  I had installed the corporate version of the 6110 software and the fax did work before.  Can I install that on top of the current drivers what I installed from z7S.... folder?

-Jitujhaveri

[pcwizard]

Hi JituJhaveri,, 

Follow the steps in the document below.

Troubleshooting Fax Transmission and Reception Issues

[josemarteld]

NEED HELP! i find too many folders starting with 7z... this seems to be impossible to solve 😞

[pcwizard]

Hi josemarteld,

What printer do you have?

What is the operating system on your computer?

[josemarteld]

Photosmart d110


vista home primun x64

[josemarteld]

Now i have another problem where can i send you a photo to show you the carpet...

[josemarteld]

Here is where the error is located: c:\program files(x86)\hp\digital imaging\{14bc6853-a74e-4874-b50d-679889....

[pcwizard]

Hi josemarteld,

Follow the steps below to update the software to the latest version.

Step one: Clear temp directory

1. Type %temp% in the run or search for programs and files field

2. Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).

3. Continue with Step 2 below

Step two: Downloaded and extracted to your system:

1. Download the full feature software and drivers

http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-80511-1&cc=us&dlc=en&lc=en&...=

2. Once the download is finished double click on the file to extract the software.

3. When the installation window opens press the cancel button to stop the installation

4. Type %temp% in the run or search for programs and files field

5. Look for, and open the folder starting with 7z (Example: 7zS2356)

6. Right click on the folder, and select Copy

7. Close that window, and all your open windows, and then in the middle of the desktop right click your mouse, and select Paste. This will move the 7z folder to your desktop.

8. Open the 7z folder you just copied to your desktop

9. Open folder Util

10. Open folder CCC

11. Run the uninstall_L4

12. When the uninstall has completed restart the computer

13. Run Disk cleanup from Accessories\ System Tools folder under all programs

14. Download and install the latest version of Adobe flash player

http://www.adobe.com/support/flashplayer/downloads.html

15. Open the 7z folder, and then double click on the Setup.exe file which will be toward the bottom of the open window. Follow the on screen instructions to reinstall your printer.

Let me know what you find out?

[josemarteld]

I have to do this when the software is installed (with the error) or when is not installed?