HP Officejet Pro 6830 - No Air printer found

[almandr]

Getting error message ‘No Airprinters found’ on mobile device. Just simply doesn’t print from Mac Air laptop (no errors). I did hard reset multiple times and have now also restored to factory settings with no luck.

Only recent change was added an Orbi system as my router, kept the same Network name and password the same.

HELP!

[Dvortex · Accepted solution]

Hello, @almandr - Greetings!

Thanks for reaching out! I'd like to be of your assistance with the HP printer AirPrint issue 🙂

You can try using the Wi-Fi direct feature on your printer to connect the printer directly to the iOS device. Connect your Apple iOS device directly to the printer with Wi-Fi Direct or HP wireless direct as suggested below:

1. On the printer, make sure a solid blue light is on next to the Wi-Fi Direct/HP wireless direct button  or an Wi-Fi Direct/HP wireless direct  icon displays on the control panel.

2. Press the Wi-Fi Direct/HP wireless direct button or navigate the control panel menu settings to find and touch Wi-Fi Direct/HP wireless direct.

3. On your Apple iOS device, tap Settings, and then tap Wi-Fi.

4. Under the Choose a network menu, select your printer. The printer name begins with DIRECT.

   If prompted, type a password. The default password is 12345678.

Now, try the steps below to print:

1. In the app that you want to print from, tap the Action icon ( or ) to display the menu options.
2. Tap Print. The Printer Options menu displays.
3. On the Printer Options menu, tap Select Printer. A list of available printers on the network displays.
4. Tap your HP ePrint printer in the drop-down menu. The Printer Options menu displays again and shows your selected printer.
5. If you do not need to change print options, tap Print to send the print job to the HP printer.

Let me know how that goes!

Have a great day 🙂

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[almandr]

Would I have to do this for each device I am printing from? I have 4 iPhones and two MAC and one PC I am regularly printing from...

[Dvortex]

Hello, @almandr

Yes, you need to try the steps on all of your devices to print. Ideally, you need to connect the printer once, so that the connection will be remembered the next time. 

You can also try to use the HP Smart app (Previously HP AiO Remote app) to print from your iOS device. Go to Apple Store and install the HP Smart app on your iOS device.

I found a wonderful document which will give you instructions on how to use this app. Please go through the steps here: http://hp.care/2sl1E5V 

NB: There is an issue with the AirPrint feature of certain printers after the iOS update. You can check the details here: Known issue with Airprint on iOS 11 with some HP printers

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[PRS25]

Thanks for your help.