I can't find my printer Color Laser Jet Pro MFP M277dw for linking my laptop to printer.

[BOC_2363TTa]

I would like to be able to print from a laptop that was not linked in to the mobile printing -  I can print from another laptop and from my kindle but not from required laptop.  I tried to go to www.hp.com/go/mobilprinting which took me to 123.hp.com but my printer Color Laser Jet Pro MFP M277dw was not listed.  I need to know how to add my laptop to the mobile printing app.  I have connected to HP Web Services just have to know how to link laptop to mobile print application.

Can someone help?

[Irwin6]

Hi @BOC_2363TTa,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with adding your Printer to a laptop.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Kindly refer to the steps on this link to add your printer to your laptop and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[CustomBoxesShop]

I have same issue but i am trying to find the solution. As i find solution i shall tell you.

Custom Hair Extension Packaging Boxes 

[CustomBoxesShop]

I am also using Color Laser Jet Pro Printer and found same issue.I am trying to resolve this.

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