HP Laptop 15-F162DX does not fully shuts down, F12 key stays orange. need to force shut down

[Botelli]

• Hello, since I upgraded to windows 10, I started to have problems to shut dow the laptop.  100 % of the time I need to force the shut down by holding and pressing down the turn on buttom. The F12 (wireless buttom) stays lid orange,  I can even feel the hard drive still spining. I tryied leaving the machine over nigth to see if it shuts down by it self, but it does not happen. As said before I have to force shut down, otherwise , it will not turn on the next time.
• I have tried creating new BIOS but this has not fixed the issue.
• I use the ethernet and wireless conection to internet,
• I have installed all available updates from HP.
• I hope someone can help, thanks
• regards

[Jeet_singh]

Hi @Botelli,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

As I understand you are having issue shutting down the notebook after the recent upgrade to Windows 10. Don't worry we'll work together to find a solution for you,

Let's try these steps here:

1.Use Power-Troubleshooter

  - On Search / Cortana, search "Troubleshooting".

  - Select the Troubleshooting Search Result

  - Click on "View All", select "Power".

  - Click Next and follow on-screen instructions.

2. Open Power Options if the issue is not fixed.

  - Right, Click the Start Menu, select "Power Options".

  - Click on "choose when to turn off display".

  - Click: "Restore default settings for this plan."

  - Click on "Change advanced power settings".

  - Look for "Power buttons and lid" on the list and expand it.

  - Open Settings, and select Shutdown or Sleep or Shutdown.

I hope this helps. Please respond to this post with the result of your troubleshooting. I look forward to hearing from you. 

If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.

If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.

And I Hope you have a good day, Ahead.

Regards,

[Botelli]

Hello Jeet_singh,

thank you for such a quick response. I followed your instrucctions and tested the regular shut dow process. Out of 6 tests, 1 did not go ok and the orange led stayed on.  Would there be anything else I can do?

Thank you.

[Jeet_singh]

Hi @Botelli,

You're Welcome. I appreciate the time taken to troubleshoot. I understand you have tried the steps suggested and still having an issue with the F12 key stays orange. Let's try these steps here:

1. Run: Devmgmt.msc (Launch Device manager)

2. Look for the Wireless Network Adapter on the list.

3. Once found, Right Click, Select Properties

4. Go to the Power Management tab

5. Uncheck: "Allow the computer to turn off this device to save power"

6. Click on Apply and OK.

If the issue persists,

I would suggest the next option would be to perform a system recovery using the partition available on your PC. Doing this will wipe off everything from the computer. so please make sure you backup all your important data. Just in case if this option does not work, which means either the partition is corrupted or system file is missing.

The only other way to install Windows would be to order the recovery media for your laptop and using the recovery media you can install Windows. You can check if the recovery media is available online on www.hp.com/drivers by entering the exact model no. of your laptop. To find the exact model no. click here: http://hp.care/2bygf7l

Otherwise, you could also reach HP phone support to order a set of recovery media. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Botelli]

Hello Jeet_singh, thanks for your support with this issue. here is an update I want to share in the post. I have not performed the system recovery yet due to time availability, but last night I noticed that after choosing shut down in addition to the light on the F12 key remaining lit, the leds on Ethernet socket remained blinking as if there was still an active internet connention after shut down. For your reference I have permanetly connected the lan cable to the laptop and. So I disconnected the lan cable and use the wireless feature instead. Then I selected the regular shut down and the laptop shutted down completelly by itself. No more need to force shut down. How can this be? If you can make a comment or suggestion it will be welcomed. best regards

[Resolv_S]

Hey@Botelli,

Thanks for the response.

The Ethernet port might have been activated with sleep mode and for which I believe the PC never shut down instead it went to sleep.

Glad to hear that you found the culprit and got it fixed. Kudos to you.

Happy posting and gereat day ahead

Resolv_S

I work for HP

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