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‎09-16-2015 04:23 AM - edited ‎09-16-2015 05:14 AM

HP Recommended
Product: HP Omen 15-5020ca
Operating System: Microsoft Windows 8.1 (64-bit)

Good morning,
I have a problem with freezing notebook. It happens every 15 - 60 minutes and it hangs for 10 - 15 seconds. During this time computer is unresponsive. After that it works as usual until it happens again. In the system event log there are always two events added after each hang:

 

Storahci, ID 129
Reset to device, \Device\RaidPort0, was issued.

 

Disk, ID 153
The IO operation at logical block address ****** for Disk 0 (PDO name: \Device\00000035) was retried.

 

This happens during normal usage of computer which means having opened few applications, watching movies etc.

 

My notebook is on warranty so I contacted HP customer service in Poland. After spending 2 - 3 hours on phone trying to get help from consultants and performing various actions like reinstalling OS, updating drivers, testing hardware they decided to send courier and fix it by themself. The first time it took one week and the only one thing they did it was reinstalling os... The second time they replaced motherboard (at least they say it was replaced) and reinstalled OS. The problem still exists and in my opinion they don't know what they do. After 4 months of struggling with the issue I lost $2300, my patience and a lot of time. Quo vadis HP ?

 

Help much appreciated.

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Accepted Solutions

‎09-17-2015 05:48 AM - edited ‎09-17-2015 05:49 AM

HP Recommended

 rach_clach

 

finally

 

Have you

 

The new Bios  F.32 REV: A PASS: 1

http://ftp.hp.com/pub/softpaq/sp72501-73000/sp72564.exe

 

and UEFI

http://ftp.hp.com/pub/softpaq/sp70501-71000/sp70869.exe

installed?

 

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14 REPLIES 14

‎09-16-2015 06:34 AM

HP Recommended

rach_clach

 

 

have you  attached a WD disk ?

 

Storahci, ID 129

 

Disk, ID 153

 

go to

 

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‎09-16-2015 06:43 AM

HP Recommended

Thank you for your answear, but I have SSD SanDisk 256 GB. I already performed disk tests and updated my bios software, but no luck.

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‎09-16-2015 08:00 AM - edited ‎09-16-2015 08:12 AM

HP Recommended

rach_clach

 

 

Please post the full ssd name

 

 Install the new RST driver form the intel Page setuprst.exe

 

Have you external driver or usb stick attached?

 

 

Is your Bios VERSION: F.26 REV: A PASS: 1

 

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‎09-16-2015 08:11 AM

HP Recommended

I have installed Intel driver already.

 

No external driver or usb stick attached. Just SanDisk SD6PP4M-256G-1006.

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‎09-16-2015 08:19 AM - edited ‎09-16-2015 11:00 AM

HP Recommended

rach_clach

 

 

Please install the Scandisk Dashbord and reboot

 

Do not  update the firmware!

 

Post the management log form the Dashboard error etc.

 

= Fixed Firmware Update to allow updating all SSDs in an Intel RAID configuration

 

before you do a firmware update
Please make a backup using the Dashboard

  

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‎09-17-2015 04:22 AM - edited ‎09-17-2015 04:23 AM

HP Recommended

Hey go2,

I installed SanDisk Dashboard and status controls are all green, no errors etc. There is no firmware update available as well.

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‎09-17-2015 04:41 AM

HP Recommended

rach_clach

 

you written "every 15 - 60 minutes and it hangs for 10 - 15 seconds"

 

Please create a new Power plan with High performance don't use a existing.

 

I think the ssd goes to sleep mode

 

 

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‎09-17-2015 04:50 AM

HP Recommended

I used high performance mode all the time. Yesterday I switched to HP recommended mode, but no difference. I dont think it's related to sleep mode. I think its disk firmware problem. I read comments of people having exactly the same issues. People who bought Omen with Samsung drive don't have such problems.

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‎09-17-2015 04:56 AM - edited ‎09-17-2015 04:59 AM

HP Recommended

rach_ciach

 

Samsung is high end SSD

 

 

Disk, ID 153 error say replace the ssd

 

Call your local hp Support for a replacement 

 

You have warranty

 

SanDisk have problems with the Raid

 

or you replaced it with a Samsung 850

 

 

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