HP Pavilion won't boot past HP screen

[MsQ1]

Hello,

I am having a tough time getting my laptop to boot.  On 12/10 windows installed an update, and I noticed I wasn't connecting to any wireless internet (red/orange light on F12 key). I restarted with the start menu option and chose update and restart. It was doing its updating and I left the room. I returned to see a black screen. After that it wouldn't boot and went to a black screen after HP logo. I did a hard reset, removed the memory and re-inserted, downloaded and created a windows system repair disc ( that goes to a black screen after hp logo as well), downloaded and created a windows install disc with the media creation tool (that also goes to a black screen after hp logo), tried to use a usb with windows install on it but wouldn't read it. It will start an automatic repair and the circles will spin with hp logo, then go to a black screen.   I have read that updates sometimes mess with the master boot record and the windows disc will fix that, but that won't load past the windows logo screen.  Nothing works, can anyone please help? I appreciate it.

P.S. I set BIOS to enable legacy boot and put cd drive as first boot order.

[Resolv_S]

Hello@MsQ1,

Welcome to the HP Forums!

I have read your post and understand that your PC doesn’t boot past HP logo screen. I will definitely help you.

I recommend you to try running the diagnostics using the link below and check if the diagnostics find any hardware issue on the PC.

http://support.hp.com/us-en/document/c03467259

If all the hardware component tests pass, then try the recovery from the partition on your PC hard drive using the link below.

http://support.hp.com/us-en/document/c04758961

Hope that answers your question. Let me know for more.

Resolv_S

Glad to help you. I work for HP

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[MsQ1]

I ran the diagnostics test and it said short dsd failed, but I don't know if its actually bad or if an update effected that. 

As to the second link- am I able to run the recovery from a cd? And if that works will it wipe my files? Thank you

[Resolv_S · Accepted solution]

Hi@MsQ1,

Thanks for the response.

The information you have shared indicates that the hard drive on the PC is bad and needs to be replaced.

Without replacing the hard drive, if you are going to perform Recovery, it will be unsuccessful.

So, I recommend you to replace the part and then do a clean install to have the computer working like a new PC

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

[MsQ1]

Is there a way to make sure a new hard drive will fix the problem before spending money on one? Can I try another HD from a compaq presario? Or would that not be compatible... its a CQ61.

[Resolv_S]

Hi@MsQ1,

Thanks for the response.

If the hard drive from the Compaq PC is of the same specifications and dimensions, you can definitely try that and install the OS using the recovery media that is specifically meant for the PC.

If not, you will have to purchase the replacement part and in both the cases, the replacement of the failed component will fix the issue.

Hope the information shared will help you. Please share for more.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.