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- HP Community
- Notebooks
- Notebook Boot and Lockup
- No operating system on my HP laptop dv7

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12-28-2016 11:12 PM
Solved! Go to Solution.
Accepted Solutions
12-29-2016 11:13 AM
Hey@Maria83,
Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.
To have the best experience on HP forum, visit our HP Forums Guide to know more.
I was going through your post and would like to help you.
Unable to boot the PC as it was shut down while performing the system restore. Is that, correct?
I request you to provide me the exact model number of the PC.
Also, try the steps from the link below and check if that could be of some help.
http://support.hp.com/us-en/document/c01443371
If not, then try performing the recovery on your PC using the link below.
http://support.hp.com/us-en/document/c01867418
Hope the above steps will help you finds the solution. Please share more to serve you.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!
12-29-2016 11:13 AM
Hey@Maria83,
Thanks for reaching out to HP Support Forums. One stop for all solutions about your HP product.
To have the best experience on HP forum, visit our HP Forums Guide to know more.
I was going through your post and would like to help you.
Unable to boot the PC as it was shut down while performing the system restore. Is that, correct?
I request you to provide me the exact model number of the PC.
Also, try the steps from the link below and check if that could be of some help.
http://support.hp.com/us-en/document/c01443371
If not, then try performing the recovery on your PC using the link below.
http://support.hp.com/us-en/document/c01867418
Hope the above steps will help you finds the solution. Please share more to serve you.
Resolv_S
Glad to help you. I work for HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.
Resolv_S
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!