notebook not shut down and restart only shutting down loading continue

[rahul_gamit]

Hello sir

My laptop notebook 15-ac120tx not shut down and not start, not restart only blue screen and shutting down loading continue..

Please sir help this problem

[Resolv_S · Accepted solution]

Hello@rahul_gamit,

Welcome to the HP Forums!

I have read your post and understand that you need assistance in fixing the shutdown issue on the PC. I will definitely help you.

I request you to follow the steps from the link below and check if that solves the issue.

http://hp.care/2km6Fo4

Hope that answers your question. Let me know for more.

Resolv_S

I work for HP

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[rahul_gamit]

Hello sir,

It's working fine and thank you for your support..

[Chimney_83]

Thanks for the reply and trying the suggested steps. Glad to hear that your computer is working fine now. 

Please do post on our Forums for any technical assistance. 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!