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‎05-06-2024 03:29 AM

HP Recommended

I always get the information: Accu not found. Also when I use HP PC Harware Diagnostics Windows.

Is my Accu defect or do I need a new driver. What driver is handling the accu?

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1 REPLY 1

‎05-08-2024 09:07 AM

HP Recommended

Hi @FranziskaZ,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Laptop as the account information is not available on the HP PC hardware disagnostics.

 

Uninstall the HP PC hardware diagnostics and restart the PC to clear possible error condition.

 

Reinstall it back again by clicking on this link and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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