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‎12-29-2022 08:32 AM - last edited on ‎12-29-2022 09:37 AM by Retired

HP Recommended
Product: HP Pavilion
Service Order No. [Personal Information Removed]
 
As a customer, we are disappointed that the Web CAM of the HP laptop has been not able to work in just 2-3 months after purchase.  As a student, the laptop is an important tool and we really wish it could be fixed during term break which would be ended soon
 
However, HP authorized drop off center in Mongkok Hong Kong just provided two choices to us.
 
1st choice: - just waiting but no any schedule.
2nd choice - get back the laptop (This is really not a solution to a customer. The problem has not yet resolved.)
 
In order to solve the issue, we wish HP could arrange the Web CAM part during the time that we get back the laptop. Meanwhile, a concrete schedule for the Web CAM part is needed.  It is really not reasonable for keep us waiting and waiting.
 
 
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1 REPLY 1

‎12-30-2022 08:41 AM

HP Recommended

@joannnip

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

Cheers.

Sandytechy20
I am an HP Employee

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